Intelligent Mobile's mhealth platform for healthcare sales reps

August 24, 2010 by MedCity News

Cleveland-based start-up Intelligent Mobile Support hopes to capitalize on the steady growth of mobile Internet access.

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Cleveland-area start-up Intelligent Mobile Support is hoping to cash in on the shift to hand-held devices.

Morgan Stanley estimates the number of mobile Internet users to eclipse their desk-bound counterparts within five years. One-year-old Intelligent Mobile markets its mobile platform to medical equipment and device companies so they can deliver training and product support materials to sales representatives in the field.

But John Steidley, the Intelligent Mobile's founder and a former executive vice president of marketing with Philips Healthcare, isn't planning to stop there. He's looking to become the leader in mobile education content for healthcare, selling the company's software to hospitals, medical providers and caregivers.

"It's a very quick way to educate people who are on-the-go using mobile technology," said Steidley, who estimates Intelligent Mobile's potential market at more than $1 billion.

Designed for busy reps who get their information in two or three-minute chunks, Intelligent Mobile's platform has three key components: educational content, support that connects users to help via a call, text message or e-mail and a social networking feature that allows users to rate and discuss the educational content.

In making his case for his company's market opportunity, Steidley cites a litany of statistics that would make most sales executives' faces turn red. In general, sales reps spend too much time looking for information, often don't know the information they need when they're facing customers and lose sales because of it. Intelligent Mobile exists to solve those problems.

Despite being in business for just a year and having no sales and marketing staff aside from Steidley, the company has picked up six customers, including Calgary-based Imaging Dynamics Co. The medical imaging technology firm sells its products through a network of independent distributors who often market thousands of products from hundreds of manufacturers, making it difficult for any one product to stand out in a sales rep's mind.

Using Intelligent Mobile's mobile platform to communicate product information is a "unique and novel way" to reach distributors and technical support staff — and it beats e-mail that often goes unread, according to Tom Boon, Imaging Dynamics' CEO.